Once an order is placed, it will be dispatched from the Fulfillment Centre on the next day except on a Sunday and/or Public Holiday. From dispatch to delivery, it usually takes 5-8 working days. However, due to unforeseen circumstances, it may take a longer time than what it takes usually.
Once you place the order, you will be notified with the the Order details. So, We suggest you check your email or your inbox from time to time.
We, under any circumstances, do not entertain or accept any cancellation once the order has been dispatched from our Fulfillment Centre.
RETURNS & REFUND POLICY
- Returns are chargeable. As lovely as our products maybe, we understand that sometimes the products do not meet your expectations. In that case, we do provide returns as a service for a fee (return shipping).
- Missing product claims require an unboxing video. Any missing product claims have to be supported with an unboxing video of the order. The customer must make a clear video of opening the box and unboxing all articles from it at the time when they first open the box.
- Items bought on sale are not eligible for returns For items bought on sale, we do not accept returns or exchanges
- Three day return window. Products can be requested for a return within 3 days of receiving the article.
- Non liability for shipping delays. Smokeycocktail uses 3rd party courier services and is not liable for delays in shipping. We share approximate number of days required for delivery. We also extend the best support possible to ensure that the products reach customers as soon as possible. For any time sensitive orders, please reach out to customer team to find out more.
- Orders cannot be cancelled/altered after 8 hours of placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as return if there is non acceptance. For COD orders, Smokeycocktail reserves the right to deny future orders. In case of prepaid orders, Smokeycocktail is not liable to refund the amount of the order if the order is refused or returned at doorstep. Any re-delivery requests will be chargeable additionally and will include two shipping and re-packing costs.
- Returned orders to be packed and received in original condition. We would require the returned items to have their original packing. The merchandise must be unused and in the same condition that you received it. We would also require all original papers to be returned with the product.
- Any damaged product claims to be made within 24 hours. We spend resources, time and effort in packing fragile products carefully so they reach our customers' home safely. In the unlikely event that your merchandise arrives damaged, you should email and/or Whatsapp the unboxing video and pictures of the damaged product and box within 24 hours of receiving your order. Smokeycocktail will send a replacement of the damaged product(s).
- We aim to process all returns within 10 days. If you have any questions about your return, feel free to reach out to the Smokeycocktail care team at firstname.lastname@example.org or on Whatsapp at +91 98733 19750.
- Return requests to be approved before process. The Smokeycocktail care team must receive and approve your return request by email or text on Whatsapp. Once your request is received, it may take a few days for the team to get back with or without an approval.
- Two ways of returning the products. There are 2 options for returning products once approved. If the return shipping is done by Smokeycocktail's shipping provider, we will provide a shipping quote based on actual rates which need to be paid by the customer. The return shipping fee is higher than onward shipping and is also not available for all pincodes. If you would like to use your own shipping provider, you can proceed with that as well as long as products are shipped safely.
- Refund only made in the form of store credit valid for 3 months. Once returns are received by us and clear our quality checks, you will receive store credit/voucher which you will be able to redeem in your next purchase. Any onward and return shipping as applicable will be deducted from the total amount. The voucher can be use anytime in the next 3 months without any limitations. (Two vouchers unfortunately cannot be clubbed together
- Returns fee structure. In case of customer shipping the return product, no shipping fee is charged. For Smokeycocktail doing the return pickup, a shipping is charged to the customer that is deducted from the refund voucher.